This project focused on transforming the efficiency of merchant onboarding for a global food delivery platform that recently expanded into the grocery and convenience retail delivery market. Indium Software partnered with the client to streamline the process, ensuring faster time-to-market, improved visibility, and enhanced operational efficiency.

Our client is a globally recognized leader in food delivery services, operating across multiple continents. Recently, they ventured into the grocery and convenience retail delivery market to expand their service offerings. To succeed in this new vertical, efficient merchant onboarding became critical to business success.

The client faced several challenges in the merchant onboarding process, which hindered their operational efficiency and ability to bring new partners online quickly:

• Lack of Centralized Visibility: A unified system was missing, making it difficult to track and manage the onboarding process.
• Fragmented Data Sources: Data scattered across multiple systems, including Kafka and Salesforce tables, resulted in inefficiencies and delays.
• Manual, Error-Prone Monitoring: Without an automated dashboard, monitoring merchant onboarding was labor-intensive, leading to potential errors and bottlenecks.