Data at the Speed of Thought: How Indium Developed an NLP-Driven Assistant for Merchant Managers
Client Overview
The client is a global technology giant with a mobile app operating in over 900 metropolitan areas worldwide, revolutionizing the transportation industry by offering convenient, cost-effective alternatives to traditional taxis while also expanding into other logistics sectors to broaden its reach and influence.
Navigating the Maze of Operational Obstacles: The Challenge of Streamlining Operations
The core challenges they encountered included:
Manual Data Handling
The data analyst team was overwhelmed with manually processing data requests, performing analyses, and generating dashboards over long periods, which caused delays and increased the risk of errors
Inefficient Last-Mile Operations
Finding the right automated solution for optimizing last-mile operations became a major roadblock, preventing the client from achieving operational efficiency at scale.
Unlocking the Power of Historical Data
The client realized the untapped potential of historical data but struggled to effectively leverage it for improving operational decision-making and boosting overall efficiency.
Turning Vision into Reality: The Solution That Elevated Data Access
Indium transformed the client's data access experience, delivering an efficient and automated solution that combined NLP, chatbot capabilities, and zero-resource integration. Here’s how the solution unfolded:
Harnessing the Power of NLP for Historical Data Access Leveraged advanced NLP techniques to analyze historical query links via Presto and Spark, processing new requests and fine-tuning the models to deliver optimal
accuracy. Bot Execution: Empowering Seamless Data Interactions with Chatbot
Chatbot Implementation on Client’s Platform
Indium recommended the implementation of a Python-based chatbot into the client’s chat platform to enhance communication between Merchant Account
Managers and Data Analysts. This allowed for faster, more efficient interactions, leading to quicker response times for data requests.
Familiarity with Existing Systems
The existing data request system was preserved to minimize disruption and maintain consistency for 800+ business managers. This ensured a smooth transition while retaining the team's comfort with their established process.
NLP Model Integration
The NLP model's output was seamlessly integrated into the employee chat platform, enabling smooth, real-time data request interactions between account managers and data analysts.
Enhanced Chatbot Utility through Go Lang
The messaging platform's plug-ins and Go Lang programming optimized the chatbot's functionality, making it an effective tool for tracking, measuring performance, and streamlining data requests.
Automation of Testing and Production
Testing and production processes were fully automated, with manual intervention eliminated through the integration of CI tools and developer code into the client’s environment. This automation enhanced the efficiency and reliability of the system.
Zero Resource Application: Maximizing Efficiency with Effortless Integration
Integration into Client’s Chat Application
The NLP model’s output was successfully integrated into the client’s chat platform, eliminating the need for separate hosting on a web application. This streamlined the system for enhanced functionality and efficiency.
No Development or Maintenance Overheads
By ensuring that the chatbot execution required no additional development or maintenance, operational costs and efforts were drastically minimized. The
system ran efficiently without consuming additional resources.
Independent Model Output Design
The model was designed to operate independently of external data tables or servers, enabling seamless future enhancements without the need for external dependencies.
Automated Reporting and Training Updates
Performance reports for the bots were generated directly within the messaging platform and client ML environment. The system recorded client answers and
automated incremental updates for training data, ensuring continuous improvement with minimal effort.
Simplified Troubleshooting with Engineering Focus
Future execution issues were identified as primarily engineering-related, enabling any engineering team to resolve problems quickly. This streamlined issue-resolution process ensured smooth operation with minimal downtime.
Resource Optimization for Cost Reduction
By prioritizing zero resource utilization, the solution minimized manual dependencies, reduced potential errors, and significantly optimized project costs,
delivering maximum value with minimal investment.
Business Impact: Catalyzing Efficiency and Unlocking Future Growth
Seamless Symphony
A Perfect Integration: The chatbot effortlessly integrated into the client’s existing employee chat platform, ensuring a smooth transition while preserving established data request workflows without disruption.
Effortless Evolution
Zero Maintenance, All Impact: By embedding the chatbot directly into the client’s environment, we eliminated the need for backup resources, creating a solution that felt like an in-house creation, requiring zero manual upkeep.
Data-Driven Brilliance: 95% Efficiency Boost
Deep exploration of the client's data ecosystem made nearly 95% of chatbot recommendations invaluable to analysts, supercharging the speed and precision of data request handling.
Revenue Rocket: A Surge in Profit
The chatbot solution generated substantial revenue in record time, earning high satisfaction within the team
and proving its ability to drive remarkable business outcomes.
Boundless Possibilities: Expanding the Impact
The successful deployment and performance of the chatbot paved the way for the client to explore additional plug-and-play chatbot solutions across various business
applications and regions, unlocking exciting growth opportunities.
About Indium
Indium is an Al-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology. We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative Al, Product Engineering, Intelligent Automation, Data & Al, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact.
With 5,000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology-driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an Al-first world.
